To our people in the HVAC trade–
I was born and raised in the heating business. It’s in my blood. I really love it. Over the years I have worked as a salesman at the retail, wholesale, manufacturer rep and factory level. I have cleaned oil burners, driven oil trucks, and installed heaters and controls. I have learned what people like and what really gets them mad. For quite some time, I called on wholesalers, representing Honeywell controls. I became increasingly dissatisfied with the way customers were being handled; untrained countermen, inside salesmen with no motivation to satisfy problems and owners not willing to pay enough money to hire, train and keep qualified people.
I decided to do something about it. In 1979 we started a distributorship specializing in servicing commercial customers. It seemed that full-line distributors couldn’t spend enough time on each product to develop an expertise better than “fair” or “average”. Customers deserved better service and weren’t getting it. I felt that with the state of the art changing so rapidly, a specialty distributor for commercial controls was badly needed. We hired knowledgeable factory-trained sales engineers to staff the inside positions and the results were spectacular. In a few short years we have grown twenty-fold and are rapidly increasing yearly. We have built our entire philosophy on a “What does the customer want?” attitude. We won’t stop asking now, and won’t ever take your repeat business for granted. If you’re going to trust us with your orders, we have to respond by earning them – every time.
If you ever get what you think is less than excellent customer service, call me or email me personally and I’ll take corrective action
Note: If you really liked how you were treated, I would love to know that, too!
Or… tell someone else!
W. Kerk Farrell
312 Darby Road, Havertown, PA 19083
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